Política de envío
Our products can be sent all over the world. We usually use the air transport of DHL (www.dhl.com) and UPS (www.ups.com). The time of shipping varies with the distance of the shipment. And local carriers will also affect delivery time. Normally, the time of shipment to different areas are followings:
The USA and Canada: 3-5 days, other countries in North America 4-6 days.
Europe: 3-5 days.
Australia and New Zealand: 3-5 days, other countries in Oceania: 5-6 days.
South America: 4-7 days.
Africa: 5-10 days
Island countries on the ocean: 4-8 days.
The above days are all working days, during the major holidays, the number of airport freight will increase and the transportation will be delayed. If you need this dress urgently, please contact us in advance and inform us of the date you need. We will arrange it for you as soon as possible.
THE SHIPPING FEE
Our shipping costs depend on the total amount of your order and the country the dresses will be shipped to.
Shipping costs to the US, UK, Canada, Australia are as follows
|1.51kg - 2.5kg||$18|
|2.51kg - 3.5kg||$21|
|3.51kg - 4.5kg||$24|
|4.51kg - 5.5kg||$27|
|5.51kg - 6.5kg||$30|
We do not reimburse the customs duty charged by the country in which the customer is located. If there is a possibility that your country will charge customs duties, please state when you reply to the confirmation email. If there are any customs duties, please bear them by yourself.
PRODUCTION AND DELIVERY TIME
We will deal with your order within 24 hours and inform our tailors to start making your dresses. So if you want to cancel the order, please contact us within 24 hours, we will charge for cancellation of orders over 24 hours because the fabric used for the dress has already been cut. Want detailed cancellation policy, please refer to our return and cancellation policy page (link). Generally, according to the complexity of the dresses, the required time are followings:
Wedding dresses: 3-4 weeks.
Bridesmaid dresses: 2-3 weeks.
The delivery time of accessories and swatches depends on our inventory and they can be shipped within 24 hours when we have sufficient stock.
After you understand the information above, you will better know how long it takes to get a dress. So we suggest you write a note or send us an e-mail to inform us of the date you want when you place an order. Then we can arrange the production better, and let you receive the dress as soon as possible.
Once your order has been sent out, the shipping address can not be changed. So if you want to change the shipping address, please inform us as soon as possible. If you have to change the address, we can help you contact the express company, but it will incur costs, which will be borne by the customer. We will inform you of the tracking number after delivery, and you can check and track the order on the official website
Note: The color of the dress displayed on your computer or mobile phone may be slightly different from the actual color, this is the problem of display equipment. So if you want to order the bridesmaid dresses in bulk, we recommend you to order our swatches and fabric samples to ensure that the colors of the dresses you finally receive are what you want.
THE RUSH ORDER
We can offer you the service of rush order for some styles, select the earliest date which you can choose on our product page. When the date you choose is very early, the system will calculate the extra charge for your dress automatically and has an obvious sign at the checkout page. But we will give you a 5% discount if you actually receive the dress on a very late date. We hope you do that. Placing an order earlier not only ensures that you have enough time, but also allows us to do it better.