Política de reembolso

Alfabridal always tries to provide the best service for our valued customers all the time. In order to provide a better shopping experience and customer service, we will issue a full refund minus the cost of shipping or any rush fees right away for any damaged, defective, or mishandled products. If you find any quality problems with our product when you receive your package, please contact our customer service team. We will arrange a free replacement, return or refund as soon as possible.

We will offer your reimbursement if you keep the dress and make adjustments locally.

Please note the request on the after-sale problem shall be issued within 3 days after the item arrives at you.

FOR ALL STANDARD SIZE DRESSES:

We will issue refund of the cost of the returned product if you are not 100% satisfied with your order. The item must be returned in its original condition within 3 days of its arrival to you.

Please note:
* The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty item.
* Shipping and any rush fees will not be refunded.
* You will receive a refund on the cost of the returned product, minus the original cost of shipping and rush production fee, when we receive the order back in our warehouse and process it. Please note your bank may take additional days to process the refund on their end.

Following return requests will be applied for $25 restocking fee:
1)For orders with size details confirmed via email, but not sending us detailed measurements: If not fitting, get it altered at your end, or $25 restocking fee will be applied per dress.
2) Order not as expected
3) Style not as expected, ordered with purpose of trying on.


* As all dresses (including standard size) are made-to-order, we cannot afford to accept the 'buy-many-keep-one' purchase. Our customer service team may cancel an order believed to have been made with that intention.

FOR ALL CUSTOM SIZE DRESSES:

We understand that you may want to the dress to nice fit! To help you out, we offer the option of custom sizing on most of our dresses. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you! So really, why wouldn’t you do it?

A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on custom size dresses. Please make sure to double check all your measurements and color choice, while following our measuring guide and color chart.

While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you’ve received the dress for your ideal fit. To provide additional assistance, we offer a limited alterations reimbursement for only our custom sizes, just submit a picture of your receipt from the tailor and your order# and we'll do the rest! Yes, it really is that easy!

EXCHANGE POLICY

We do not offer exchange service for any products at this time. Because all dresses are completely made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items. All new orders are subject to the current turnaround times.

HOW TO RETURN

1. Submit a return request at CONTACT US page within 3 days upon receiving your order. Please include an explanation for return and photographs for verification.

2. Once we have approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3 days upon receiving the return form. Customers should pay the shipping fee to send the dress back.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).

Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

CANCELLATION POLICY

As stated above, all our dresses are made-to-order, including standard size dresses, with this in mind, please refer to our cancellation policy below:
* Unpaid orders are automatically cancelled after 7 days.
* Cancel order within 24 hours of payment for a full refund.
* Cancel order 24–72 hours after payment: 80% refund + shipping fee.
* Cancel order 3-5 days after payment: 50% refund + shipping fee.
* Cancel order >5 days after payment: Refund of shipping fee only.
* Once your order is shipped, it cannot be cancelled.

RETURN PROCESS

1. Email our Customer Service: service@alfabridal.com within 3 days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.

2. Once you received the reply from service@alfabridal.com, it means your request for return has been approved. Please return the dress to us with the address we provided ASAP (3-7 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.

3. All the dresses that be returned must be checked. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the return dresses, we will check and deal with the refund in 3 to 5 business days. We reserve the right not to process the refund if they are returned in unacceptable condition. The refund would get back to your account in 2 business days, it also depends on the processing efficiency of your bank.

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